View permissions determine what users can see. Use site and category view permissions to show only relevant content. View permissions do not override the Service Desk permissions. These still need to be configured in Jira.
To manage site and category view permissions:
Go to the Refined Administration.
Click on the Site Builder tab.
Click the Cogwheel of the site or category. If the lock icon is closed, view permissions are already active.
Click Edit > View Permissions.
You can make a site visible to anonymous users, logged-in users or specified user groups. Refined respects any permission set in Jira, and a user will not see content that is not available via Jira settings.
You can further tailor the user experience by setting view permissions on specific layouts of site and category homes.