Content Comparison

Title

The module’s title. If left empty, the title is Request Types.

Portal ID

If left empty, the portal you are on will be used.

You can also manually set it using the ID of your service desk (found in the URL of that service desk)

Display

• All shows all available request types from the portal or service desk specified in the Portal ID parameter.

• Selected groups lets you choose which request type groups the module shows.

• Selected Request Types lets you choose which request types the module shows.

You can include IDs from multiple groups or projects by separating them with a comma.

Show service project name

Available when you choose Selected request types or Selected groups in the Display parameter.

Select to show the service project name together with the groups.

Hide groups

Available when you choose Selected request types in the Display parameter.

Select to display all request types together and disregard the settings made in the Display parameter.

Layout

Choose the layout of the request type cards:

• Vertical

• Horizontal

• Icon

Display option

Choose how the request type groups are displayed:

• As Tabs

• As Dropdown

• As Sidebar

• By Group

This parameter is disabled if you have the following settings:

• Display parameter: Selected request types

• Hide groups: selected

Item size

Choose the size of the request type cards:

• Small

• Medium

• Large

Display description

Choose how the request type description is visible:

• Always

• Tooltip (visible when users hover their mouse over the request type)