Request Types module

The Request Types module makes it possible for users to create JSM requests directly on your Refined site.

You can add this module to your site home, category homes, and Jira projects/JSM portals.

Module setup

Parameter	Description
Title	The module’s title. If left empty, the title is Request Types.
Portal ID	If left empty, the portal you are on will be used. You can also manually set it using the ID of your service desk (found in the URL of that service desk)
Display	All shows all available request types from the portal or service desk specified in the Portal ID parameter. Selected groups lets you choose which request type groups the module shows. Selected Request Types lets you choose which request types the module shows. You can include IDs from multiple groups or projects by separating them with a comma.
Show service project name	Available when you choose Selected request types or Selected groups in the Display parameter. Select to show the service project name together with the groups.
Hide groups	Available when you choose Selected request types in the Display parameter. Select to display all request types together and disregard the settings made in the Display parameter.
Layout	Choose the layout of the request type cards: Vertical Horizontal Icon
Display option	Choose how the request type groups are displayed: As Tabs As Dropdown As Sidebar By Group This parameter is disabled if you have the following settings: Display parameter: Selected request types Hide groups: selected
Item size	Choose the size of the request type cards: Small Medium Large
Display description	Choose how the request type description is visible: Always Tooltip (visible when users hover their mouse over the request type)

Group and request type IDs

To find group IDs and request type IDs:

Go to the Project settings via the project Agent view
Here you can browse request type groups and request types.
For any selected current group, you can find the group ID in the URL:
myDomain/servicedesk/admin/{KEY}/request-types/group/{groupID}
Click Edit fields for individual request types to see the ID of these. The URL will now be on the format:
myDomain/servicedesk/admin/{KEY}/request-types/request-type/{ID} where the last part corresponds to the request type ID.