Page Comparison

Customizing My Requests

Some of our most requested features and improvements have been related to the My Request page and My Request module. We’ve packed this feature full of new additions and improvements to make it even better. You’ll now have full control and more flexibility when displaying customer requests. All end users that have an account and access to the My Request page will now benefit additionally from the following:

Improved filters

In addition to the previously existing filters, we’ve added filters based on Location. This includes filtering on portals or any Refined item in the navigation structure such as a site or a Category or a Site. We’ve also added a search bar within the module so that you can quickly get back to that one ticket regarding the foosball table you requested.

Column manipulation: Add, remove, sort, & rearrange

You’ll now be able to add and remove columns to the My Requests page. If the field supports it, you’ll also be able to sort on the column in ascending/descending order. Finally it’s also possible to rearrange the columns in whatever order suits best.

Updated design

The view has gotten an updated design and will now not only look better, but work better as well on different screen sizes.

More options for the My Request Module

Of course the My Request module has also reaped the benefits of the new improvements. It’s now possible to further configure the module with predefined filters, columns and display options. There’s also the ability to further filter with additional queries (JQL) to allow for any conceivable use-case.

Languages & Dictionary improvements

Continuing on the 3.2 release features, we’ve further improved Languages as well as the Custom text variable & Dictionary feature. You can now add your own languages to the language switcher. The Custom text variables now benefit from:

Import / Export text variables

Export custom text variables as .properties files that you can send to your translator, and import them back once done. This is also useful for moving variables between instances.

Additional filtering

Quickly search and find the key you’re looking to edit, filter to only show empty or translated values or just values for a certain language.

Tags

You can now tag variables. This can be helpful to group related variables, for example per site or landing page, or to create tags for the type of message/variable.

Request Type Module

The request type module has gotten an overhaul with an updated design and new display options for the request type groups:

• As Tabs

• As Dropdown

• As Sidebar

• By Group

For the request types themselves there’s also new layouts available:

• Vertical

• Horizontal

• Icon

In addition to this you can also choose which request types to display; either individually or per group, from the current portal or from any other. This means you can now display request types and launch create dialogs from other portals without losing the context of the current one.

Refined Admins

From the Jira Administration pages, you’ll now have direct links to all Refined Sites from the Refined dropdown.

For many of the administrator features, selecting locations is now much easier with searchable selectors for things like:

• Configuring Default Request Type

• Setting Promoted search location

• Announcement banner locations

• Configuring viewable SLA for portals

Additional features & improvements

As usual, we have also included multiple bug fixes and improvements into this release.

93 customer requests resolved in this release. Some additional highlights include:

• Updated attachment content preview on the attachment cards when viewing an issue

• You can now search for Jira issue keys directly from the global search.

• You can now disable the HTML module on layouts via the Refined Admin UI.

• Improved the import / export of layouts by ensuring correct encoding.

• Issues & Request view “Back” button is now replaced with breadcrumbs for more control on where to navigate back to.

  

  The User and config menu has received an updated design:

• Updated design on layout module icons as well as admin UI icons.

Languages

Add supported languages for your portals. Users visiting a Refined site or portal will have a language switcher available on the site for switching the language.

To further empower this feature we're expanding our supported languages from 5 to 25 - read more on our Supported languages.For an overview and walkthrough of the feature see the written tutorial: Tutorial: Working with portal languages and translations (from 3.2)For more details see Site Languages

Custom text variables & Dictionary

Expand on the default offering of Text Variables with the ability to add custom text variables that can be used in Refined  Audience Features as Features as well as for Landing pages, Footers, Sites and site structures.

Create a standardised welcome message managed from one place, or create one for the url to avoid having to update links manually. Use together with languages to create translations.

For an overview and walkthrough of the feature see the written tutorial: Tutorial: Dynamic text on sites and portals (from version 3.2)

For more details, see Custom text variables & Dictionary

3 Announcement banner improvements

Updating the Announcement Banners UI and visual aspects- We’ve moved the admin popup into the Refined admin section for easier access for the refined admin users. We’re also adding a new banner type: Announcement.

4 Search improvements

Promoted Search Results (Recommended Links) are now available from the Refined admin UI to easily manage all links in one place.

We've improved the performance for promoted search and added flexibility in configuring the results and their limits in the Search Highlight module.

5 Bugs and improvements

As usual, we have also included multiple bug fixes and improvements into this release.

61 customer request resolved in this release. Some additional highlights include:

• Build in performance profiling for easier support troubleshooting performance-related issues

• New request display option: Display attachments in right-hand side as list

• Add and configure Favicon and App icon

• Support cmd/ctrl+enter to open in new tab

• Direct-link to request type groups in request type modules

• Added the “navigate back” button requests and issues.

• Added new JQL functions.

Display SLAs on the request view

With Refined 3.1 you can display SLAs on the request view. For more information:   Display SLAs on customer portal. 

Accessibility Improvements

The Refined sites, portal and customer user pages have received an overhaul in terms of accessibility. We've improved colour contrasts and pages structure to make the content easier to interpret and navigate. 

The sites and portals are now also fully navigable using keyboard only. If you have feedback or questions in this area feel free to reach out via our support portal.

New look on Announcement Banners

Announcement Banners have gotten a face lift.

Default Request Type

We have also included a highly requested feature: Default Request Type. A default request type can be set to catch questions when the end users haven't found what they're looking for. The default request type is displayed when:

• a user gets an empty search result

• a user is not permitted to view a page

• a user ends up on a content not found page, for example if the content has been moved

Attachment Viewer

We have upgraded our attachment viewer for displaying images and videos on requests and issues. 

Renaming Recommended Links to Promoted Search Results

Recommended Links functionality is renamed to Promoted Search Results to create more clarity about this useful feature.

Bugs and improvements

As usual, we have also included multiple bug fixes and improvements into this release.

• You can now use CQL to configure your  Search Highlight modules.

• A brand new set of icons to chose from for your  Navigation modules.

• The  Site Builder and Layout Editor now fully support changing project keys or types

• With the  Announcement Banners facelift, it's now also possible to add banners to the login page.

• Create form dialogs now also displays the Service desk name under the request type. 

• You can now configure the number of results shown for the  Jira Issues module. 

• It's now possible to configure a global favicon along with the global logo for Refined sites.