Use navigation modules to help users find their way around your sites. In the module settings, you can add any destination page in the Link URL field. To help you speed up the process, you can also simply add quick links to direct users to a specific knowledge base article
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By adding the following syntax to the link url field you get a quick link to a knowledge base article:
format: article:THE_PAGE_ID
example: article:135233
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By adding the following syntax to the link url field you get a quick link to a service desk:
format: servicedesk:THE_SERVICE_DESK_ID
example: servicedesk:3
Link to Create Request Dialog
By adding the following syntax to the link url field you get a quick link to a create request for a specific request type on a specific service desk:
format: servicedesk:THE_SERVICE_DESK_ID:REQUEST_TYPE:ID
example: servicedesk:3:1
My Requests
You can also benefit from the URL parameters for open requests. Use a navigation module and add the URL to create a link to a view with requests in specific status or creator.
Closed http://YourInstance/plugins/servlet/desk/user/requests?status=closed
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, service desk or ‘create request’ dialog. Or direct users to requests with a specific status.
Quick links
To link to a: | Write in the Link URL field: | For example: |
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Knowledge base article | article:{page ID} | article:135233 |
Service Desk | servicedesk:{service desk ID} | servicedesk:3 |
Create Request Dialog | servicedesk:{service desk ID}:{request type ID} | servicedesk:3:1 |
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Requests
To show requests with the status: | Write in the Link URL field: |
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Closed | http://{your domain}/plugins/servlet/desk/user/requests?status= |
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closed | |
Open | http:// |
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{your domain}/plugins/servlet/desk/user/requests?status=open |
Closed |
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, reported by anyone |
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http:// |
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{your domain}/plugins/servlet/desk/user/requests?reporter=all&status=closed |
Closed |
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, I am participant |
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http:// |
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{your domain}/plugins/servlet/desk/user/requests?reporter=others&status=closed |
Waiting for my approval |
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http:// |
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{your domain}/plugins/servlet/desk/user/approvals |
Finding the id for portals, create requests and articles
Service Desks/Portals
Each portal has its own id that is visible in the URL.
Create request URL
Get the create request URL by clicking to create a request. The URL is unique for portal and request type.
Categories
Each category you create also has its own unique URL. Get the URL by going to the category.
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Any status | http://{your domain}/plugins/servlet/desk/user/requests |