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You can add this module to your site home, category homes, and Jira projects/JSM portals.

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Module setup

ParameterSetting

Description

Title

The module’s title. If left empty, the title is Request Types.

Portal ID

If left empty, the portal you are on will be used.

You can also manually set it using the ID of your Alternatively, enter a specific service desk ID (found in the URL of that service desk).

Display

  • All shows all available request types from the portal or service desk specified in the Portal ID parameter setting.

  • Selected groups lets you choose which request type groups the module shows.

  • Selected Request Types lets you choose which request types the module shows.

You can include IDs from multiple groups or projects by separating them with a comma.

Show service project name

Available when you choose Display is set to Selected request types or Selected groupsin the Display parameter.

Select to show the service project name together with the groups.

Hide groups

Available when you choose Display is set to Selected request typesin the Display parameter.

Select to display all request types together and disregard the Display settings made in the Display parameter.

Layout

Choose the layout of the request type cards:

  • Vertical

  • Horizontal

  • Icon

Display option

Choose how the request type groups are displayed:

  • As Tabs

  • As Dropdown

  • As Sidebar

  • By Group

This parameter is disabled if Available unless you have the following settings:

  • Display parameter: is Selected request types.

  • Hide groups: selected is selected.

Choose how to show request type groups:

  • As tabs

  • As dropdown

  • As sidebar

  • By group

Item size

Choose the size of the request type cards:

  • Small

  • Medium

  • Large

Display description

Choose how the to show request type description is visible:

  • Always

  • Tooltip (visible - when users hover their mouse over the request type)

Group and request type IDs

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  • Go to the Project settings via the project Agent view.

  • Here you can browse request type groups and request types.

  • For any selected current group, you can find the group ID in the URL:
    myDomain/servicedesk/admin/{KEY}/request-types/group/{groupIDgroup ID}

  • Click Edit fields for individual request types to see the ID of these. The URL will now be on the formatin the URL:
    myDomain/servicedesk/admin/{KEY}/request-types/request-type/{ID} where the last part corresponds to the request type ID. }