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Go to a JSM project’s landing page.
Click on a request type to open the form, fill it out and hit Send.
Go to the request by following the link in the notification that comes up once the request is created. You can add comments and attachments to your JSM requests via the Refined site, just as you could via the native portal.
You can find a list of requests at any time by clicking your avatar in the top-right corner > My requests. A red number on your avatar menu shows how many open requests you have.
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In the Requests overview, you can find specific requests by using the search bar or setting the following filter(s):
Open requests / closed requests / any status
Created by me / created by anyone / shared with me / shared with my organizations
Note that created by anyone includes tickets created by you or shared with you. Shared with me includes tickets
Request type (specific to the JSM projects added on that Refined site)
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Go from a JSM project to its Refined landing page (JSM agents)
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