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The Request Types module lets users create JSM requests on your Refined site. It lists all Request Types that a user is allowed to see in a Jira Service Management (JSM) project. If you connected a knowledge base to the project . in native JSM, the module will suggest articles based on keywords when a user fills in the summary field.
To help users keep track of their requests, you can add a My Requests module on the same page.
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Due to Atlassian limitations, users always have to log in to see a portal on a Refined site (even on public sites). To keep track of this issue or vote and comment on it, click here. |
Want to direct your users to native JSM instead?
Some customers prefer to lead their users to native JSM when clicking on a request type, rather than keeping them on the Refined site. In that case, we recommend adding a link to native JSM to another module, for example an Icon module or Card module.
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Request type links on Confluence pages
Combine the power of Jira Service Management (JSM) and Confluence on your sites, by adding Request Type links to your Confluence pages. For example, this can simplify HR processes on your intranet: when reading the employee handbook, a user can quickly file a request on-page.
Add this module to a page
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Open the Page Builder on the page you want to edit. This can be:
The site’s homepage.
A Refined Page.
The landing page of a Jira Software project, Jira Service Management project, or Confluence Space.
Hover your mouse over the desired location on the page and click the + Add module button that appears.
Click Requests in the left-hand menu.
Want to direct your users to native JSM instead?
Some customers prefer to lead their users to native JSM when clicking on a request type, rather than keeping them on the Refined site. In that case, we recommend adding a link to native JSM to another module, for example an Icon module or Card module.
Edit the title
Simply click the module’s title to start writing and formatting. You can use text variables to make the text dynamic, for example to display the user’s first name.
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