Page Comparison

Layout export to Cloud

Migrating to cloud just got easier: you can now export your layouts and import them in a Refined Cloud instance. For modules that differ between the platforms, you’ll be given a choice on how to proceed with some pre-filled recommended actions.

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Refined for Jira became Refined for Jira Service Management

While the app still supports and work with Jira projects, we recently renamed it to Refined for Jira Service Management to better reflect our main use cases. The 3.6.0 release updates the in-app texts and names accordingly.

Toggle admin preview mode

When Refined isn’t enabled globally, administrators usually still get redirected to a preview of the themed site. It’s now possible to disable this preview from the admin settings, allowing the redirection to the default JSM portal.

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Approvals action page themed

The approvals action page is now themed appropriately by Refined, depending on whether the portal is placed on a Refined site.

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Library updates

We’ve updated our internal libraries to ensure the latest security, improvement and bug fixes.

Additional features & improvements

As usual, this release also contains multiple bug fixes and improvements:

• Fixed an issue where images couldn’t be previewed after creating a new request.

• Added a way to configure the “no results” message for the My Request module.

• Fixed an issue where you couldn’t upload certain images due to special characters in the name.

• Ensured it’s possible to import themes that has been exported from Refined for Confluence.

Add titles and links to announcement banners

Now, in addition to the main text of your message, you can display titles and links in announcement banners:

• Titles: Give the announcement a title displayed in larger font above the main message.

• Links: Add a link displayed on the right-hand side of the banner with your choice of text.

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Option to exclude sites from the Site Switcher

Just as you can in Refined for Confluence, now you can opt to exclude sites from the Site Switcher when editing or creating sites in Refined for Jira.

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New $textVariable for Portal Description

We added a couple of new Text Variables to align with the newer naming scheme of Atlassian.

• $serviceprojectdesc: the service project’s description

• $servicedeskname is replaced by $serviceprojectname

• $servicedeskid is replaced by $serviceprojectid

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Added in-product info page for Refined for Confluence

In Refined for Jira 3.4 we introduced a Refined for Confluence integration. If this is not set up, you’ll instead see an info page about Refined for Confluence.

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Organizations have been removed from the user/avatar menu

In prior versions, the Organizations list was included in the user/avatar menu. For large instances with a high volume of organizations, however, users were forced to scroll through a long list of organizations, diminishing the utility of the drop-down. Since the organization filter is available on My Requests— where the organization links to anyway—the Organizations section was removed.

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Additional features & improvements

As usual, this release also contains multiple bug fixes and improvements:

• Improved and added translations.

• Added Jira 9.9 compatibility.

• Updated in-app documentation links.

Customizing My Requests

Some of our most requested features and improvements have been related to the My Request page and My Request module. We’ve packed this feature full of new additions and improvements to make it even better. You’ll now have full control and more flexibility when displaying customer requests. All end users that have an account and access to the My Request page will now benefit additionally from the following:

Improved filters

In addition to the previously existing filters, we’ve added filters based on Location. This includes filtering on portals or any Refined item in the navigation structure such as a site or a Category or a Site. We’ve also added a search bar within the module so that you can quickly get back to that one ticket regarding the foosball table you requested.

Column manipulation: Add, remove, sort, & rearrange

You’ll now be able to add and remove columns to the My Requests page. If the field supports it, you’ll also be able to sort on the column in ascending/descending order. Finally it’s also possible to rearrange the columns in whatever order suits best.

Updated design

The view has gotten an updated design and will now not only look better, but work better as well on different screen sizes.

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More options for the My Request Module

Of course the My Request module has also reaped the benefits of the new improvements. It’s now possible to further configure the module with predefined filters, columns and display options. There’s also the ability to further filter with additional queries (JQL) to allow for any conceivable use-case.

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Languages & Dictionary improvements

Continuing on the 3.2 release features, we’ve further improved Languages as well as the Custom text variable & Dictionary feature. You can now add your own languages to the language switcher. The Custom text variables now benefit from:

Import / Export text variables

Export custom text variables as .properties files that you can send to your translator, and import them back once done. This is also useful for moving variables between instances.

Additional filtering

Quickly search and find the key you’re looking to edit, filter to only show empty or translated values or just values for a certain language.

Tags

You can now tag variables. This can be helpful to group related variables, for example per site or landing page, or to create tags for the type of message/variable.

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Request Type Module

The request type module has gotten an overhaul with an updated design and new display options for the request type groups:

• As Tabs

• As Dropdown

• As Sidebar

• By Group

For the request types themselves there’s also new layouts available:

• Vertical

• Horizontal

• Icon

In addition to this you can also choose which request types to display; either individually or per group, from the current portal or from any other. This means you can now display request types and launch create dialogs from other portals without losing the context of the current one.

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Refined Admins

From the Jira Administration pages, you’ll now have direct links to all Refined Sites from the Refined dropdown.

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For many of the administrator features, selecting locations is now much easier with searchable selectors for things like:

• Configuring Default Request Type

• Setting Promoted search location

• Announcement banner locations

• Configuring viewable SLA for portals

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Additional features & improvements

As usual, we have also included multiple bug fixes and improvements into this release.

93 customer requests resolved in this release. Some additional highlights include:

• Updated attachment content preview on the attachment cards when viewing an issue

• You can now search for Jira issue keys directly from the global search.

• You can now disable the HTML module on layouts via the Refined Admin UI.

• Improved the import / export of layouts by ensuring correct encoding.

• Issues & Request view “Back” button is now replaced with breadcrumbs for more control on where to navigate back to.

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  The User and config menu has received an updated design:

• Updated design on layout module icons as well as admin UI icons.

We recommend to always upgrade on a separate test/staging instance first, to see if everything works as expected.

Languages

Add supported languages for your portals. Users visiting a Refined site or portal will have a language switcher available on the site for switching the language.

To further empower this feature we're expanding our supported languages from 5 to 25 - read more on our Supported languages.

Custom text variables & Dictionary

Expand on the default offering of Text Variables with the ability to add custom text variables that can be used in Refined  Audience Features as well as for Landing pages, Footers, Sites and site structures.

Create a standardised welcome message managed from one place, or create one for the url to avoid having to update links manually. Use together with languages to create translations.

3 Announcement banner improvements

Updating the Announcement Banners UI and visual aspects- We’ve moved the admin popup into the Refined admin section for easier access for the refined admin users. We’re also adding a new banner type: Announcement.

4 Search improvements

Promoted Search Results are now available from the Refined admin UI to easily manage all links in one place.

We've improved the performance for promoted search and added flexibility in configuring the results and their limits in the Search Highlight module.

5 Bugs and improvements

As usual, we have also included multiple bug fixes and improvements into this release.

61 customer request resolved in this release. Some additional highlights include:

• Build in performance profiling for easier support troubleshooting performance-related issues

• New request display option: Display attachments in right-hand side as list

• Add and configure Favicon and App icon

• Support cmd/ctrl+enter to open in new tab

• Direct-link to request type groups in request type modules

• Added the “navigate back” button requests and issues.

• Added new JQL functions.

Display SLAs on the request view

With Refined 3.1 you can display SLAs on the request view. 

Accessibility Improvements

The Refined sites, portal and customer user pages have received an overhaul in terms of accessibility. We've improved colour contrasts and pages structure to make the content easier to interpret and navigate. 

The sites and portals are now also fully navigable using keyboard only. If you have feedback or questions in this area feel free to reach out via our support portal.

New look on Announcement Banners

Announcement Banners have gotten a face lift.

Default Request Type

We have also included a highly requested feature: Default Request Type. A default request type can be set to catch questions when the end users haven't found what they're looking for. The default request type is displayed when:

• a user gets an empty search result

• a user is not permitted to view a page

• a user ends up on a content not found page, for example if the content has been moved

Attachment Viewer

We have upgraded our attachment viewer for displaying images and videos on requests and issues. 

Renaming Recommended Links to Promoted Search Results

Recommended Links functionality is renamed to Promoted Search Results to create more clarity about this useful feature.

Bugs and improvements

As usual, we have also included multiple bug fixes and improvements into this release.

• You can now use CQL to configure your  Search Highlight modules.

• A brand new set of icons to chose from for your  Navigation modules.

• The  Site Builder and Layout Editor now fully support changing project keys or types

• With the  Announcement Banners facelift, it's now also possible to add banners to the login page.

• Create form dialogs now also displays the Service desk name under the request type. 

• You can now configure the number of results shown for the  Jira Issues module. 

• It's now possible to configure a global favicon along with the global logo for Refined sites.

Refined, now also for Jira Projects

With Refined for Jira 3.x we have expanded the coverage from Jira Service Desk to also support Jira Core and Jira Software. While  Set Up and Manage Your Sites you can now include Jira projects on any site. When adding a Jira project to a Refined site you get a customizable view of your Core or Software project, similar to the view you have for a Service Desk project. Permissions set on the Jira project are used to determine if the project is visible to the user. For the landing pages we've also introduced two new content modules related to Jira projects:  Issue Types and  Jira Issues. Please find more information about supported issue fields here. 

Delegate Admin Permissions

One of the most frequently requested features is to allow users without Jira administrator permissions to set up and configure the Refined App and the Refined  Sites. With version 3.0 we have introduced two Refined specific admin levels, Refined Admin and Site Admin. This means the Jira administrator can assign users and user groups to be Refined Admins and Site Admins. Refined Admins and Site Admins can then setup and manage sites, themes and some other Refined configurations:

Refined Admin

Allowed to do all things Refined without being a Jira Administrator

• Manage Configuration(Theme Configuration)

• Manage Theming

• Manage Global KB settings

• Manage Global Layout settings

• Managing all sites

• Add/Remove Refined Admins and Site Admins 

• All the permissions a Site Admin has

Site Admin

Allowed to administer a site. Users with this permission will not be able to edit or configure global Refined features. Only the  Site Builder will be available in the admin UI for Site Admins. 

• Manage Site Configuration

• Manage SIte Footer

• Site Builder for the site. (Manage Categories, Add projects and links)

• Edit all layouts in the site. (Site Home, Category Home)

• Add/remove Site Admins from a Site.

Learn more about Admin delegation

New and Improved Theme Editor

We've done major improvements to the bundled Theme Editor. It loads faster, looks better and the new theme structure makes it more stable for future versions. Read more on creating your own themes, or dive in to the Theme Editor.

Learn more about Themes

Learn more about the Theme Editor

Set Start Site for Users

It's now possible to configure Start Sites for users and user groups on a per-site basis. The settings in each Site include the option to specify the users and user groups groups for which that site should be the landing page after login. This means that you can have users of one user group start out from one site, while users from another group start on another site. 

New in this version is the possibility to have a start-site for anonymous users too.

Learn more about Site Setting

More Dynamic Layout & Page Sections

A popular request has been to specify sections on a page that should only be visible to unauthenticated or anonymous users. This section will not be visible once the user has logged in. A great place to put a signup form or welcome text & login button. 

Learn more about View Permissions

Add Custom Links

Through the Site Builder it's now possible to add custom link items anywhere in your site structure. You can specify a name, url and view permissions for the link. 

Learn more about Building Sites

New Site Menu Navigation

Another helpful feature we've added is an additional menu navigation option with top dropdown menu navigation. There are now two menu navigation options; Site navigation with Content Menu and Site navigation with Breadcrumbs.

Learn more about Content Menu

Learn more about Breadcrumb option

Categorize Images

You can now create groups to categorize and present your globally uploaded images in the Image bank. Useful to create collections or group images for easy use on themes or modules. 

Learn more about Images

Refined Filters for Jira Search

We've taken the Jira support further by also adding custom JQL functions that you can use anywhere you search for Jira content to find requests or issues specific to a Refined Site or Category.

There's two JQL functions included:

• refinedSite 

• refinedCategory

My Request Module Filter

It's now possible to include a filter bar similar to what's shown on the "My Request" page for the My Request module available on Pages & Layouts.

Improved Resource Handling and App Size

We've done a total revamp on how we handle our app resources resulting in a smaller app size and batches when loading app content. 

Logos for Sites and Categories

With the inclusion of adding Jira projects to Refined, we've changed a bit about how we work with logos. 

Learn more about logos

Resolved Issues

47 customer request resolved in this release.