Refined Sites for Jira Service Management (JSM) Cloud combines key features from Server/DC with the convenience of the cloud. However, there are also some notable differences between the two products.
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On Cloud, Refined Sites is a site builder that runs parallel to Jira JSM. The sites that you build show JSM content, but live outside native JSM.
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Feature | Server/ DC | Cloud | Comment about the Cloud feature |
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Sites |
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Categories |
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| You group projects with Refined Pages and menu folders instead. |
Site and Category homes |
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| You edit home pages (called landing pages) with the intuitive what-you-see-is-what-you-get Page Builder. Available modules differ slightly from Server/DC, read more in the migration guide below. |
Navigation menu |
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| Users navigate your site with the navigation menu. |
Jira Service Management projects |
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| The portals look and work a bit differently. For example, admins who raise a request need to select a user in the “Raise this request on behalf of” field. |
Jira Software projects | - | - | Due to maintenance, it’s temporarily not possible for customers whose accounts were created after 20 August 2023to add Jira Software projects to Refined sites. If you have any questions, please contact us. |
Language switcher and custom text variables |
| - | Custom text variables will render in plain text, for example as $greeting$ |
Themes |
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Announcement Banners |
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Promoted Search Results |
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Default JSM Knowledge Base integration |
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| Read more about knowledge bases in step 3 of the preparation guide below. |
Custom Knowledge Base integration |
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| Read more about knowledge bases in step 3 of the preparation guide below. |
Third party App app compatibility |
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| Because Refined Sites for Cloud works as a site builder parallel to native JiraJSM, the app doesn’t change native Jira is not changedJSM. Therefore, Refined Sites doesn’t impact third party apps that provide functionalities in native Jira, but might impact JSM. However, apps that provide functionalities in the customer-facing portal may not be supported on Cloud. See the integrations and supported apps documentation. |
Custom domains on sites | - |
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Confluence content on sites | - |
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You can add any JSM project to as many Refined sites as you like.