Content Comparison

apps are SaaS

tools that

live outside of Atlassian:

they operate parallel to Confluence and JSM. Rather than changing your native Atlassian instance, you build sites in Refined. This offer a number of key advantages:

• You can build any number of sites for a variety of purposes, and tailor each to a specific audience, all spun from the same instance. An intranet, a documentation site, etc.

• Add only the content your audience needs, and nothing more, for a clean and clutter-free user experience. You can also add one single space or project to multiple sites.

• Sites afford you extra granular control over access: on a site-level, and on a page-level. This makes it easy to personalize sites to show relevant content to certain audience groups. Of course, Confluence and JSM content permissions are always respected on Refined sites as well.

• You can deliver richer self-help and support experiences by combining documentation from Confluence and service desks from JSM seamlessly on the same site (more on this below).

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Intranet

An intranet is a one-stop hub for company news, project information, collaboration tools, and whatever else employees need in their day-to-day work.

Confluence is a great foundation, but customizations are the key to getting it to look, feel and operate like an intranet. Refined Sites for Confluence lets you turn selected spaces into fully-fledged intranets, by adding structure and organization, custom themes, and end-user personalization. And with Refined Sites for Jira Service Management, you can add service desks from JSM into the mix as well: for example to make it easy for employees to contact HR and IT.

Knowledge base or documentation site

Refined Sites for Confluence lets you transform your Confluence knowledge base or documentation into a highly customisable site, appealing to internal and external audiences alike.

Help and support site

Knowledge bases and documentation sites built with Confluence and Refined provide one-way communication: users get information but can’t contact you. If you want to give users the opportunity to create support tickets, combine the power of Confluence and JSM on a help and support site.