1. How the Refined Sites apps work

Owned by Madzy Soetman
Last updated: Oct 15, 2024
3 min read

The Refined Sites apps let you build sites with your selection of Confluence and Jira Service Management (JSM) content. The familiar look and feel of a branded website can drastically improve the user experience, making it easy for users to find the information that’s most important to them.

 

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Site-building tool connected to your Atlassian instance

Refined Sites for Cloud is a SaaS tool that lives outside of Atlassian: it operates parallel to Confluence and JSM. Rather than changing your native Atlassian instance, you build sites in Refined. This offer a number of key advantages:

  • You can build any number of sites for a variety of purposes, and tailor each to a specific audience, all spun from the same instance. An intranet, a documentation site, etc.

  • Add only the content your audience needs, and nothing more, for a clean and clutter-free user experience. You can also add one single space or project to multiple sites.

  • Sites afford you extra granular control over access: on a site-level, and on a page-level. This makes it easy to personalize sites to show relevant content to certain audience groups. Of course, Confluence and JSM content permissions are always respected on Refined sites as well.

  • You can deliver richer self-help and support experiences by combining documentation from Confluence and service desks from JSM seamlessly on the same site (more on this below).

Managing content on Refined sites

All writers, editors, and agents still create and edit content in native Confluence and JSM. All updates they make there are instantly reflected on your Refined sites. It takes just the click of a button to move between Refined sites and native Confluence/JSM.

You manage all other aspects of the sites with Refined. This includes all non-Confluence pages (called landing pages), site navigation (navigation menu, search functionalities) and the site’s look and feel.

Combine the power of Confluence and JSM

We offer two Refined Sites apps: Refined Sites for Confluence and Refined Sites for Jira Service Management. While you can use one app on its own to feature only Confluence spaces or JSM projects on your sites, many types of sites benefit from using both apps together.

For example, build an intranet that features Confluence spaces (team spaces, employee handbooks, etc.) and JSM service desks (to contact HR, IT, etc.) Similarly, you can create an external-facing help site that features not only a customer support desk, but also self-help articles – just like we did on the site you’re looking at right now.

What will you build?

The sky is the limit, but these are some of the most common types of Refined sites:

Want to learn more? Read all Get started articles

 

We’re always happy to help if you have any questions: reach out to support.