Page Comparison

Layout export to Cloud

Migrating to cloud just got easier: you can now export your layouts and import them in a Refined Cloud instance. For modules that differ between the platforms, you’ll be given a choice on how to proceed with some pre-filled recommended actions.

Refined for Jira became Refined for Jira Service Management

While the app still supports and work with Jira projects, we recently renamed it to Refined for Jira Service Management to better reflect our main use cases. The 3.6.0 release updates the in-app texts and names accordingly.

Toggle admin preview mode

When Refined isn’t enabled globally, administrators usually still get redirected to a preview of the themed site. It’s now possible to disable this preview from the admin settings, allowing the redirection to the default JSM portal.

Approvals action page themed

The approvals action page is now themed appropriately by Refined, depending on whether the portal is placed on a Refined site.

Library updates

We’ve updated our internal libraries to ensure the latest security, improvement and bug fixes.

Additional features & improvements

As usual, this release also contains multiple bug fixes and improvements:

• Fixed an issue where images couldn’t be previewed after creating a new request.

• Added a way to configure the “no results” message for the My Request module.

• Fixed an issue where you couldn’t upload certain images due to special characters in the name.

• Ensured it’s possible to import themes that has been exported from Refined for Confluence.

Add titles and links to announcement banners

Now, in addition to the main text of your message, you can display titles and links in announcement banners:

• Titles: Give the announcement a title displayed in larger font above the main message.

• Links: Add a link displayed on the right-hand side of the banner with your choice of text.

Option to exclude sites from the Site Switcher

Just as you can in Refined for Confluence, now you can opt to exclude sites from the Site Switcher when editing or creating sites in Refined for Jira.

New $textVariable for Portal Description

We added a couple of new Text Variables to align with the newer naming scheme of Atlassian.

• $serviceprojectdesc: the service project’s description

• $servicedeskname is replaced by $serviceprojectname

• $servicedeskid is replaced by $serviceprojectid

Added in-product info page for Refined for Confluence

In Refined for Jira 3.4 we introduced a Refined for Confluence integration. If this is not set up, you’ll instead see an info page about Refined for Confluence.

Organizations have been removed from the user/avatar menu

In prior versions, the Organizations list was included in the user/avatar menu. For large instances with a high volume of organizations, however, users were forced to scroll through a long list of organizations, diminishing the utility of the drop-down. Since the organization filter is available on My Requests— where the organization links to anyway—the Organizations section was removed.

Additional features & improvements

As usual, this release also contains multiple bug fixes and improvements:

• Improved and added translations.

• Added Jira 9.9 compatibility.

• Updated in-app documentation links.

Refined for Confluence Integration

Similar to our recent Refined for Confluence releases, you can now also add and configure Refined Integrations from within Refined for Jira.

If you have Refined for Confluence installed on a Confluence Application which is linked to Jira, you can add and configure Refined Integrations. For example, you can add direct links to Refined Sites on your Confluence side.

New text editor for adding comments to Requests

The Add Comment editor on Requests has received an overhaul – you can now add inline images, formatted text and user mentions.

Build improvements

Behind-the-scenes reorganisations have made it possible to slim down the resources being loaded on-page. This improves the user experience by speeding up the app. It will also make maintenance & improvements easier, further future-proofing the app.

Performance improvements

We also made performance improvements for instances that use a large number of:

• Themes

• Layouts or layout versions

• Sites

Additional features & improvements

As usual, this release also contains multiple bug fixes and improvements. This includes 41 resolved customer requests. Some highlights:

• Improved and added translations.

• The ability to open My Request links in new tab.

• Jira Issues: added support for viewing PDF files in the Attachment viewer

• Updated mentions of Jira Service Desk to Jira Service Management.

• The added ability to clear/flush backend caches.

Customizing My Requests

Some of our most requested features and improvements have been related to the My Request page and My Request module. We’ve packed this feature full of new additions and improvements to make it even better. You’ll now have full control and more flexibility when displaying customer requests. All end users that have an account and access to the My Request page will now benefit additionally from the following:

Improved filters

In addition to the previously existing filters, we’ve added filters based on Location. This includes filtering on portals or any Refined item in the navigation structure such as a site or a Category or a Site. We’ve also added a search bar within the module so that you can quickly get back to that one ticket regarding the foosball table you requested.

Column manipulation: Add, remove, sort, & rearrange

You’ll now be able to add and remove columns to the My Requests page. If the field supports it, you’ll also be able to sort on the column in ascending/descending order. Finally it’s also possible to rearrange the columns in whatever order suits best.

Updated design

The view has gotten an updated design and will now not only look better, but work better as well on different screen sizes.

More options for the My Request Module

Of course the My Request module has also reaped the benefits of the new improvements. It’s now possible to further configure the module with predefined filters, columns and display options. There’s also the ability to further filter with additional queries (JQL) to allow for any conceivable use-case.

Languages & Dictionary improvements

Continuing on the 3.2 release features, we’ve further improved Languages as well as the Custom text variable & Dictionary feature. You can now add your own languages to the language switcher. The Custom text variables now benefit from:

Import / Export text variables

Export custom text variables as .properties files that you can send to your translator, and import them back once done. This is also useful for moving variables between instances.

Additional filtering

Quickly search and find the key you’re looking to edit, filter to only show empty or translated values or just values for a certain language.

Tags

You can now tag variables. This can be helpful to group related variables, for example per site or landing page, or to create tags for the type of message/variable.

Request Type Module

The request type module has gotten an overhaul with an updated design and new display options for the request type groups:

• As Tabs

• As Dropdown

• As Sidebar

• By Group

For the request types themselves there’s also new layouts available:

• Vertical

• Horizontal

• Icon

In addition to this you can also choose which request types to display; either individually or per group, from the current portal or from any other. This means you can now display request types and launch create dialogs from other portals without losing the context of the current one.

Refined Admins

From the Jira Administration pages, you’ll now have direct links to all Refined Sites from the Refined dropdown.

For many of the administrator features, selecting locations is now much easier with searchable selectors for things like:

• Configuring Default Request Type

• Setting Promoted search location

• Announcement banner locations

• Configuring viewable SLA for portals

Additional features & improvements

As usual, we have also included multiple bug fixes and improvements into this release.

93 customer requests resolved in this release. Some additional highlights include:

• Updated attachment content preview on the attachment cards when viewing an issue

• You can now search for Jira issue keys directly from the global search.

• You can now disable the HTML module on layouts via the Refined Admin UI.

• Improved the import / export of layouts by ensuring correct encoding.

• Issues & Request view “Back” button is now replaced with breadcrumbs for more control on where to navigate back to.

  

  The User and config menu has received an updated design:

• Updated design on layout module icons as well as admin UI icons.