Page Comparison

Refined Sites apps: Refined Sites for Confluence and Refined Sites for Jira Service Management. While you can use one app on its own to feature only Confluence spaces or JSM projects on your sites, many types of sites benefit from using both apps together.

For example, build an intranet that features Confluence spaces (team spaces, employee handbooks, etc.) and JSM service desks (to contact HR, IT, etc.) Similarly, you can create an external-facing help site that features not only a customer support desk, but also self-help articles – just like we did on the site you’re looking at right now.

Intranet

An intranet is a one-stop hub for company news, project information, collaboration tools, and whatever else employees need in their day-to-day work.

Confluence is a great foundation, but customizations are the key to getting it to look, feel and operate like an intranet. Refined Sites for Confluence lets you turn selected spaces into fully-fledged intranets, by adding structure and organization, custom themes, and end-user personalization. And with Refined Sites for Jira Service Management, you can add service desks from JSM into the mix as well: for example to make it easy for employees to contact HR and IT.

Knowledge base or documentation site

Refined Sites for Confluence lets you transform your Confluence knowledge base or documentation into a highly customisable site, appealing to internal and external audiences alike.

Help and support site

Knowledge bases and documentation sites built with Confluence and Refined provide one-way communication: users get information but can’t contact you. If you want to give users the opportunity to create support tickets, combine the power of Confluence and JSM on a help and support site.