The Request Types module makes it possible for users to create JSM requests directly on your Refined site.
You can add this module to your site home, category homes, and Jira projects/JSM portals.
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Module setup
ParameterSetting | Description |
|---|---|
Title | The module’s title. If left empty, the title is Request Types. |
Portal ID | If left empty, the portal you are on will be used. You can also manually set it using the ID of your Alternatively, enter a specific service desk ID (found in the URL of that service desk). |
Display |
You can include IDs from multiple groups or projects by separating them with a comma. |
Show service project name Available when you choose Display is set to Selected request types or Selected groupsin the Display parameter. | Select to show the service project name together with the groups. |
Hide groups Available when you choose Display is set to Selected request typesin the Display parameter. | Select to display all request types together and disregard the Display settings made in the Display parameter. |
Layout | Choose the layout of the request type cards:
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Display option Choose how the request type groups are displayed:
This parameter is disabled if Available unless you have the following settings:
| Choose how to show request type groups:
|
Item size | Choose the size of the request type cards:
|
Display description | Choose how the to show request type description is visible:
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Group and request type IDs
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Find a group ID and request type
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ID
Go to the Project settings via the project Agent view.
Here you can browse request type groups and request types.
For any selected current group, you can find the group ID in the URL:
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{your domain}/servicedesk/admin/{
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key}/request-types/group/{
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group ID}
Click Edit fields for individual request types to see the ID
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in the URL:
{your domain}/servicedesk/admin/{
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key}/request-types/request-type/{
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request type ID
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}