Refined for Jira and Confluence Cloud
Refined for Confluence Cloud
Refined for Jira Cloud
Troubleshooting and known limitations
We are using public REST APIs provided by Atlassian to build your branded support site. This means that we request data to show and work with, and if the APIs do not return data we cannot support 100% of the feature scope of default JSM.
However the vast majority of the Jira Service Management features are included.
We are in close contact with Atlassian to improve the APIs, and we continuously look for ways to support more of JSD's feature scope.
Please see below for a list of limitations. Click through for more details.
Labels on requests
Labels cannot be assigned to a request.
Announcement banners
Announcement banners added directly through JSM are not supported. Instead, Refined for Jira cloud has an announcement banner feature of its own that you can use on your Refined support sites.