In JSM you can activate customer notifications for each service project, so users automatically receive an email every time someone updates one of their requests.
All these emails contain a View Request link, which directs users to the JSM portal on Atlassian’s website – even if the user created the issue on your Refined site.
To direct users to the JSM portal on your Refined site instead, update the email template:
Of every service project that you added to your Refined site.
Of each language in your service project, if you have enabled several languages.
If you move a service project from one Refined site to another, you will have to update the link again.
Customise a customer notification template
From your service project’s sidebar on the left, go to Project settings >Customer notifications.
Under Templates, select Edit templates.
Locate this piece of code and replace the href. If your site url is https://myRefinedSiteDomain replace ${request.url} with https://myRefinedSiteDomain/request/${issue.key}.
The code should now look something like this:
When you have customer notifications in different languages enabled
From your service project’s sidebar on the left, go to Project settings >Customer notifications.
Under Language support, click on a language.
Scroll down to Email Templates and replace the href according to step 3 in the instructions above.