Refined provides many tools to guide your users to the right place to find information. The name for this collection of features is Knowledge Base Settings, and they consist of the following features:

How it works

Some of the features in the extended Knowledge Base setup have some prerequisites for your setup, and others are available for all.

Access

For us to be able to get information to show in the Page Tree, then you need to have either:

Same users in Jira and Confluence (OAuth with Impersonation)
Anonymous users have access to the Confluence spaces that are used for the knowledge base

When this option is checked, you will see the "Display page tree" option. This will be applied globally.

Display Page Tree

The page tree is displayed on the left hand side of a popup article and allows users to browse Confluence.

No page tree, narrow

Display page tree, wide

Display articles in wide mode

Choose whether your articles should be wide, or narrow in the window. This is applied globally to all popups.

Display article link

Show a link to the article in Confluence below the article to take the user to the right place in Confluence.

Global Search Settings

In version 2.1 a Global Search feature was added. It is located at the top right corner of your page.

You can configure the global search settings in Refined Configuration.

Confluence Cloud Knowledge base

In JSD 4.12 Atlassian has introduced the possibility to use a Confluence Cloud knowledge base with a Jira Service Desk server installation. This is supported by Refined with a couple of technical limitations: knowledge base articles module and the search highlight module with custom settings don't work with a Confluence cloud knowledge base. The search highlight does work when default settings are selected.

If your browser is preventing cross site tracking (this is the default option in Safari and Firefox) you might not be able to view the articles. This issue is present with Jira Service Desk too so it is not caused by Refined.

Knowledge Base settings