Use the My Requests module to show a user’s open requests in a Jira Service Desk project. It offers users a truly personalised experience, since they only see content relevant to their account.
You can add this module to your site’s site home, category homes, Jira projects, and or JSM portals.
Module setup
To change a module’s settings, click the Module > the Pen icon.
Parameter | Description | Available since version |
|---|---|---|
Title | Show or hide the module title | |
Title text | The module title. If left empty, the default title is “My Requests” | |
Number of requests | The number of requests to display per page (20 by default) | 3.3 |
Column titles | Select to show the table’s column titles. | |
Filter bar | Select to show the filter bar, allowing users to filter the request list. | |
Custom column configuration | Select Yes to use a custom column configuration. Select No to use the default column configuration: | 3.3 |
Columns | Add field IDs to show them as columns in the request list. Separate multiple field IDs with a comma. Example: | 3.3 |
Use preset filter | Select Yes to enable a custom filter. With a custom filter enabled, users can still change the filter if the Filter bar option is enabled. The filter bar’s initial state is the custom filter. | 3.3 |
Status | Configure the status filter:
| 3.3 |
Reporter | Configure the reporter filter:
| 3.3 |
Request type | Enter a request type ID to only show results from this request type. To skip this filter, leave the field blank or fill in 0. | 3.3 |
Location | Enter the location ID of a site, category or portal to only show results from that specific location. You can find the Location ID in the Site Builder when editing a location. To skip this filter, leave the field blank or fill in 0. | 3.3 |
Advanced JQL Filter | Filter requests by using JQL. Begin the query with AND or OR. This JQL query is used in combination with the other module configuration to create the filter. Example: | 3.3 |