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This functionality was previously called Recommended Links.

Use Promoted Search Results (PSRs) to improve your users' search experience. It lets you decide which pages are suggested to users when they search for specific key terms. This reduces the amount of time users have to spend looking through documentation, for example.

Enable PSRs

Promoted Search Results are enabled when a Search Highlight Module exists on a site home, category home or customer portal. This module is placed on these pages by default, but can be manually removed.

Create and manage PSRs

Project administrators and project agents can create and manage PSRs for:

  • Specific Service Desk portals

Jira administrators and Refined administrators can create and manage PSRs for:

  • All Refined sites (global)

  • Entire Refined sites

  • Specific Service Desk portals

  • Specific categories

Project administrators and project agents

  1. Go to the project.

  2. In the left-hand menu, go to Refined customer portal > Promoted Search Results.

  3. You’ll see an overview of active Promoted Search Results: read more below. Here you can:

    1. Click + Create link to add a new link.

    2. Click a link’s Cogwheel to edit or delete it.

Jira administrators and Refined administrators

  1. Go to the Refined Administration.

  2. Head to the Promoted Search Results tab.

  3. You’ll see an overview of active Promoted Search Results: read more below. Here you can:

    1. Click + Create link to add a new PSR.

    2. Click a PSR’s Cogwheel to edit or delete it.

Settings

Parameter

Description

Title

The link’s title that the user who is searching will see.

Location
Only available in Refined Administration

Select Global (all sites) or type to select a specific sites, category or JSM portal.

URL

Enter the URL that the user should be directed to.

Open in new window

Select to let the link open in a new browser window.

Match word

The link is suggested when a user searches for these key terms.
To add multiple match words, separate them with a comma.

Overview

The overview of currently active PSRs includes:

  • Title

  • Creation date

  • Location

  • Link statistics. We keep track of how often each link is clicked and when it was clicked last. This helps you identify what your users are looking for, so you can delete the links that no longer serve their purpose.

  • Match words

  • No labels