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Refined stores a limited amount of data in its own database outside of Atlassian Cloud.

Read our Security Statement. 

On this page:

We store

  • Layouts

  • Themes

  • Navigation structure

  • Promoted search results

  • Announcements

  • User ids of logged-in users

  • Page metadata (description that is added in Refined)

  • Feedback content (of feedback submitted via Refined)

  • Media files

    • Images uploaded into the layouts and themes.

    • Images uploaded as site logos, favicons, and app icons.

We don’t store

  • Personally identifiable information (except for IP addresses that we store in our logs for two weeks).

  • Login credentials. We never store login credentials of users, and authentication happens through Atlassian.

  • Atlassian Content. Atlassian content is never cached and it is fetched on demand for the user requesting the data.

Data residency

The data we store is hosted in the US by default. From September 12 on, we’ll offer the option to migrate data to the EU.

Data residency in the EU can offer these benefits:

  • Companies who work in regulated industries like finance, government, or healthcare may need data residency in the EUR to meet GDPR and/or other data security/privacy requirements.

  • Companies who have their Atlassian instance and user base in the EU may experience faster loading of Refined sites if the Refined instance is also located in the EU.

Change data residency to the EU

We will release choice of Data Residency on September 12, 2023.

Migration to the EU takes up to one hour. Your Refined sites and Refined Administration are inaccessible during this time, so we advise you migrate during a time when your sites have low activity levels – for example during evenings or weekends. We also suggest you notify your users beforehand by adding an announcement banner to your sites.

To migrate your data:

  1. Go to the Refined Administration.

  2. In the left-hand menu, click Account & Billing.

  3. Click the Start migration button located next to Data Migration.

Data residency FAQ

 Will it cost me anything to migrate my data?

No, migration is included in your Refined subscription.

 I'm experiencing an issue after migration, what do I do?

If you experience any issues, you can roll back your migration within 7 days. Your data will be stored in the US again, and you’ll lose the updates you’ve made while your data was stored in the EU.

  1. Go to the Refined Administration.

  2. In the left-hand menu, click Account & Billing.

  3. Click the Roll back button located next to Data Migration.

 Can I choose which European country my data is stored in?

No, the data is stored in Frankfurt, Germany.

 Will storing my data in the EU impact my end users or Refined’s functionalities?

No, beside the brief downtime during migration.

Access to customer data

Access to the Refined cloud infrastructure is restricted to Refined employees who require access to develop, maintain and troubleshoot issues within the product.

Data collection about product usage

Refined collects a limited amount of product-usage data for the purposes of understanding customer needs and improving Refined accordingly. Data is collected at the customer level; Refined does not collect user data.

Data collected includes information such as:

  • number of sites

  • number of themes

  • number of custom domains

  • number of Confluence spaces added to Refined

How to exit the service agreement

  1. In Confluence or Jira, go to Settings > Apps > Manage apps.

  2. Select Refined, then select Unsubscribe and Uninstall.

  3. Refined will delete the customer's data after 30 days from the uninstallation.

Got questions?

Please get in touch with us - we'll be happy to hear from you. 

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