Refined Toolkit stores a limited amount of data outside of Atlassian Cloud. Please note that the information on this page is subject to change.
Data that Refined stores
Layouts, hosted by Heroku in the US.
Themes, hosted by Heroku in the US.
Images in layouts and themes, stored in Refined’s S3 region-specific bucket in Amazon Web Services (AWS).
Data that Refined doesn’t store
Images in macros.
Personally identifiable information (except for IP addresses that we store in our logs for two weeks).
Login credentials. We never store login credentials of users, and authentication happens through Atlassian.
Atlassian Content. Atlassian content is never cached and it is fetched on demand for the user requesting the data.
Data access
Access to Refined Toolkit's cloud infrastructure is restricted to Refined employees who require access to develop, maintain and troubleshoot issues within the product.
Data residency
For customers who installed Refined Toolkit after 4 March 2023, the data residency matches the Confluence instance’s location if it’s located in EU or US. So if your Confluence instance is located in the EU, Refined data will be stored in the EU as well. Soon, customers will be able to choose Refined Toolkit’s data residency in Security settings in Atlassian Administration.
Exit the service agreement
Move all content out of every Refined Toolkit macro.
Go to Settings > Apps > Manage apps.
Select Refined, then select Unsubscribe and Uninstall.
Refined will delete the customer's data after 30 days from the uninstallation.
Got additional questions about data storage?
Please get in touch with us - we'll be happy to hear from you.