Request Types module

Owned by Johannes Laatu (Deactivated)
Last updated: May 25, 2023 by Madzy Soetman
2 min read

The Request Types module makes it possible for users to create JSM requests directly on your Refined site.

You can add this module to your site home, category homes, and Jira projects/JSM portals.

Module setup

Setting

Description

Setting

Description

Title

The module’s title. If left empty, the title is Request Types.

Portal ID

If left empty, the portal you are on will be used.

Alternatively, enter a specific service desk ID (found in the URL of that service desk).

Display

  • All shows all available request types from the portal or service desk specified in the Portal ID setting.

  • Selected groups lets you choose which request type groups the module shows.

  • Selected Request Types lets you choose which request types the module shows.

You can include IDs from multiple groups or projects by separating them with a comma.

Show service project name

Available when Display is set to Selected request types or Selected groups.

Select to show the service project name together with the groups.

Hide groups

Available when Display is set to Selected request types.

Select to display all request types together and disregard the Display settings.

Layout

Choose the layout of the request type cards:

  • Vertical

  • Horizontal

  • Icon

Display option

Available unless you have the following settings:

  • Display is Selected request types.

  • Hide groups is selected.

Choose how to show request type groups:

  • As tabs

  • As dropdown

  • As sidebar

  • By group

Item size

Choose the size of the request type cards:

  • Small

  • Medium

  • Large

Display description

Choose how to show request type description:

  • Always

  • Tooltip - when users hover their mouse over the request type

Find a group ID and request type ID

  1. Go to the Project settings via the project Agent view.

  2. Here you can browse request type groups and request types.

  3. For any selected current group, you can find the group ID in the URL:
    {your domain}/servicedesk/admin/{key}/request-types/group/{group ID}

  4. Click Edit fields for individual request types to see the ID in the URL:
    {your domain}/servicedesk/admin/{key}/request-types/request-type/{request type ID}