FAQ

You can still use our Server apps. However, we don’t publish any new versions and we don’t offer support or maintenance. We encourage our Server customers to migrate to Data Center or to Cloud instead, where we continue to release updates and offer support.

There are pros and cons to each migration path, and which route you take depends on your unique organizational needs. Companies with a large user base, a complex, multi-instance deployment, and rigorous security or data-protection requirements may find a natural home in Data Center. Cloud may appeal to those seeking a low-maintenance, automatically updating option that emphasizes flexibility.

It will require some preparation to make sure the migration goes smoothly. How long this takes depends on your specific setup. Then, it’s easy to migrate your sites one by one using our migration assistant.

Yes, but keep in mind that there are key differences between Server/DC and Cloud. Learn more:

• Differences between Server/Data Center and Cloud

• Preparation guide

• Migration guide

Themes aren’t migrated from Server/DC to Cloud. However, it's easy to recreate themes on cloud and apply them to Refined sites, as our Theme Editor works the same on Cloud as it does on Server/DC.

Generally, our Cloud apps offer the same or similar features as their Server/DC counterparts. There are, however, some key differences. Read about them in the setup and feature comparison.

Because Refined Sites for Cloud works as a site builder parallel to native JSM, the app doesn’t change native JSM. Therefore, Refined Sites doesn’t impact third party apps that provide functionalities in native JSM. However, apps that provide functionalities in the customer-facing portal may not be supported on Cloud. See the integrations and supported apps documentation.

Just as with Refined for Server/DC, our Cloud app allows you to add a custom domain. You can use the domain you had for your Server/DC site on your Cloud site. The server URL format is automatically converted to the new Cloud URL format.

The data we store is hosted in the US by default. We offer the option to migrate your Refined data to the EU. Read more about data residency.

We are an Atlassian Cloud Security Participant and adhere to Atlassian's security requirements for Cloud applications. Note that we don’t store login credentials or any sensitive user data for Confluence or Jira on our servers.

For more information, read our our Cloud data storage practices documentation. For security-related inquiries, please reach out to our support team. Ask us about privacy and security

Your Atlassian content such as JSM requests, is still stored only in Atlassian. Refined Sites fetches this information but does not store or cache it.

The Refined Sites data, such as your theme or the navigation structure, is stored within Refined Sites. Read more about what we store and don’t store in the data storage documentation.

For detailed pricing information, see refined.com/pricing.

This isn’t possible, because they’re two separate licenses. You can read more about this in Atlassian’s documentation.

We have opted in for Atlassian’s dual licensing and loyalty discount programs for all our eligible Server/DC apps. Atlassian applies these discounts during the quoting process for migrating customers who meet the eligibility criteria.

In general, Cloud apps have a 30 days trial period. You can evaluate Refined apps from the Marketplace for a longer time, if needed. Atlassian manages licenses and trial extensions of Marketplace apps: raise a ticket with Atlassian support to request an extension.