After adding a JSM project, users can create and view requests directly on your Refined sites.
Supported JSM fields
Sites support most JSM request fields, with limitations for the ones listed below. We continually add support for newly introduced fields. Sites don’t support fields from third-party apps.
Limitations
Forms (previously called ProForma) fields
Your sites support most Forms fields.
Limitations
We’re unable to support the Asset Object Custom Field, due to an Atlassian limitation. Please vote and comment on this active Atlassian ticket.
Assets (previously called Insights) fields
To display Assets fields in JSM requests and forms, connect your site to Atlassian’s Assets API.
Affected Services fields
Due to Atlassian APIs, we currently don’t show this field because it doesn’t return any values (ie. the field is not functional). We're in direct contact with Atlassian regarding this. Please vote and comment on this active Atlassian ticket.
If this is a mandatory field, we suggest making it optional. Otherwise, requests can't be created via your Refined site.
Hidden Summary fields and preset values
If a request type has a Hidden Summary field and a preset value, we can’t display that value in the request view on a Refined site. This happens because the Atlassian API doesn’t return that value to us. Please vote and comment on this active Atlassian ticket.
Assignee field
Only users with a Jira Software license can see the assignee: it’s not visible to JSM customers.