Let users browser Confluence from a JSM article popup

Owned by Johannes Laatu (Deactivated)
Last updated: May 09, 2023 by Madzy Soetman
2 min read

There are a few steps to setup JSD so that you can browse Confluence from an article.

  • Search Module setting

  • Knowledge Base module setting

Ordinary article popup from Knowledge Base:

Article popup from Knowledge Base with page tree from Confluence:

  1. Go to Manage add-ons > Theme Configuration > Knowledge Base.

  2. Create a setup as specified in the top toggle button. When that is enabled, the rest of the choices are enabled too. If you want the page tree showing in the popup, enable the first setting.

  4. Add the Knowledge Base module to the site home or the category home of the Service Desk portal you're adding the module to. In the module settings, change Open link in to Pop up (only for articles).

  5. The Search Highlight module will automatically show your results when you type. When someone clicks an article, it will show up as you have specified in the admin settings above.