Refined Sites for Jira Service Management (JSM) Cloud combines key features from Server/DC with the convenience of the cloud. However, there are also some notable differences between the two products.
On Server/DC, Refined is added on top of Jira. When enabled globally, it acts as a skin applied to the JSM help center.
On Cloud, Refined Sites is a site builder that runs parallel to Jira. The sites that you build show JSM content, but live outside native JSM.
Your customers create and view JSM requests on your Refined sites.
Your administrators and support agents continue to work in native Jira. If an administrator makes a change to a project, it’s instantly reflected on the Refined site.
We don't have control over the (YourCompany).atlassian.net URL. This means that we can't redirect users from a (YourCompany).atlassian.net site to a Refined site.
Feature comparison
Feature | Server/ DC | Cloud | Comment about the Cloud feature |
|---|---|---|---|
Sites |
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Categories |
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| You group projects with Refined Pages and menu folders instead. |
Site and Category homes |
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| You edit home pages (called landing pages) with the intuitive what-you-see-is-what-you-get Page Builder. Available modules differ slightly from Server/DC, read more in the migration guide below. |
Navigation menu |
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| Users navigate your site with the navigation menu. |
Themes |
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Announcement Banners |
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Promoted Search Results |
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Default JSM Knowledge Base integration |
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| Read more about knowledge bases in step 3 of the preparation guide below. |
Custom Knowledge Base integration |
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| Read more about knowledge bases in step 3 of the preparation guide below. |
Third party App compatibility |
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| Because Refined Sites for Cloud works as a site builder parallel to native Jira, the app doesn’t change native Jira is not changed. Therefore, Refined Sites doesn’t impact third party apps that provide functionalities in native Jira, but might impact apps that provide functionalities in the customer-facing portal. |
Custom domains on sites | - |
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Confluence content on sites | - |
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You can add any JSM project to as many Refined sites as you like.