To create tickets (requests or issues) On this page:
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When do users need to log in
Some content on a Refined site is only visible for users who are logged in:
On private or support sites, users always have to log in.
On public sites, users have to log in to see:
Landing pages of Jira Service Management projects.
Request types in Request Types modules and My Requests modules.
Issues in Issue Types modules and Jira Issues modules.
Refined Pages, links and menu folders that are set to be visible to logged-in users only.
Sections and rows on a page that are set to be visible to logged-in users only.
On public sites, users can use the login button in the navigation menu to log in themselves, or they are prompted to log in when they try to access a restricted page.
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Authentication
Upon logging in on a Refined site, users have to are directed to Atlassian. Here they log in with an their Atlassian account . They can manually log out later, or it will happen automatically after inactivity or deleting cookies.After logging out from the Refined site, users are still logged in to Atlassian. For organisations through either Confluence or Jira: see the table below. Once they’ve logged in, they’re directed back to the Refined site. Users stay logged in for seven days, unless they log out themselves.
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Because Refined sites direct users to Atlassian to log in, we don’t support Single Sign On (SSO) integrations from providers such as Okta or Azure Active Directory. Authenticating with Atlassian is necessary to get Atlassian data onto the sites. |
Control over login route
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This setting is only visible to customers who use both Refined for Confluence and Refined for Jira Service Management. |
Set up whether users log in to your site through either Confluence or Jira authentication. By default, the login route is set to Jira. The best route for users to log in depends on your site’s contents:
If your site contains content from both Atlassian products, we generally recommend choosing the product that most users have access to. For example, your organization may have guest users in Confluence, who don’t have access to Jira. Choosing the login route through Confluence makes sure these users won’t have to request Jira access to log in.
If your site contains only Confluence content, let users log in through Confluence. Otherwise, users who have access to Confluence but not Jira are prompted to request access to Jira.
In the same vein, choose Jira as the login route if your site contains only Jira or Jira Service Management content.
Choose the login route
Go to the Refined Administration.
Click Sites in the left-hand menu.
Pick a site.
Go to the Permissions tab.
Scroll down to the Login route section.
Select the login route.
"Log out from Atlassian" prompt
After logging out from the site, users are not automatically logged out of Atlassian. For organizations in which multiple employees use the same laptop, tablet, or other device, this may pose complications. That’s why Refined offers ways to instruct users to log out of their Atlassian accounts.
Manual logout
Users can log out from your Refined site through the avatar menu, located in the top-right corner. If you want to emphasise To emphasize to users that they also need to log out of Atlassian, enable the Log out from Atlassian logout prompt.
The prompt looks different differs depending on the type of user:
Licensed users can click a Log out from Atlassian button, which redirects them to the Atlassian log-out page.
JSM customer users are instructed how to log out from the JSM customer portal. Clicking the Continue button takes them to the customer portal where in Atlassian. Here they have to log out by clicking their profile icon in the top-right of the screen.
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Enable the
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prompt
Go to the Refined Administration.
Click Sites in the left-hand menu.
Pick the site you want to work with.
Go to the Configuration tab.
Scroll down to the Security heading > toggle turn on Log ”Log out from Atlassian Atlassian” prompt.
Automatic logout
Users are automatically logged out after seven days of inactivity on your site, or when they delete their browser’s cookies. When revisiting the site, users are asked if they want to continue with the login they used last. Alternatively, they can click a button to log in to another account on Atlassian’s site.
This is default Refined site behaviour and can’t be turned off.
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Hide the login button
While the login button is part of the header by default, you may want to hide it on some types of sites. For example on a public documentation site on which the majority of users will only read information and has no reason to log in.
To hide the login button:
Go to the Refined Administration.
Click Sites in the left-hand menu.
Select a site.
Go to the Configuration tab.
Scroll down to the Header section.
Turn off Login button.
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If you were using custom CSS to hide the login button before we released this feature, we recommend you to remove it and use the feature instead. We don’t offer support for issues that occur due to custom code. |
Create a dedicated login page
On some sites, you may want to hide the login button from the navigation menu but still offer certain users a way to log in. You can create a dedicated landing page for this:
Hide the login button (see steps above).
Create or go to the landing page that will serve as a login page.
Add the login URL (subdomain).(domain.com)/login to a module: for example a Button module, Image module, or a link in a Text module.
Use view permissions to make the page look different based on whether the user is logged in or not. For example, hide the section or row that contains the module with the login link for users who are already logged in.
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