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Use the My Requests module to show a user’s open requests in a Jira Service Desk project. It offers users a truly personalised experience, since they only see content relevant to their account.
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The My Requests module shows users their open requests in a JSM project, and the My Approvals module shows their closed ones. Users can filter the requests based on status and request type. They can also use the search bar to find requests based on keywords.
This module is only populated for logged-in users – : it is empty for anonymous users. We therefore suggest using setting up View Permissions on the module’s section to only show the module’s section it to users logged in to Atlassian.
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Logged in users can also always access an overview of their requests by opening their User menu in the navigation menu > clicking My requests. |
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Add this module to a page
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This module is only available if you have installed Refined for Jira Cloud. |
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Go to a landing page on your
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site.
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Go to the Page Builder
Click the Edit page button.
Hover your mouse over the desired location on the page and click the + Add module button that appears.
Click Requests in the left-hand menu.
Select the module.
Edit the title
Simply click the module’s title to start writing and formatting. You can (heading), to edit it. There are various formatting options, including paragraph/heading styles. Tip: use text variables to make the text dynamic, for example to display the user’s first name.
Edit the settings
Select Click the module to see open its settings menu, which appears on its right-hand side.Click the Cogwheel.
Edit the settings, which are divided over multiple tabs:
Module tab
Setting | Description |
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Background | Add an Image, Color, or Gradient as background – or turn off the background by selecting None. There are multiple ways to pick a color:
Use the vertical slider in the middle of the popup to control the color’s opacity. |
Fixed height | By default, all modules adjust their size to their content. |
To set a fixed height instead, fill in the desired height in pixels. |
My Requests tab
Setting | Description |
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Service desk ID | To include all projects added to your Refined site, leave this field empty. To show content from a specific |
project, add |
its Service Desk’s ID. |
Separate multiple IDs with a comma. To show dynamic content, enter a text variable:
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Number of requests | Decide how many items you want to show. |
Find a Service Desk ID
Go to your JSM project > Channels > Help Center.
Look at the URL. For example, in the URL servicedesk/customer/portal/10, the Service Desk ID is 10.
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