Jira Issues module

This module is only available if you have Refined Sites for Jira Service Management Cloud.

Due to maintenance, it’s temporarily not possible for customers whose accounts were created after 20 August 2023 to add Jira projects to Refined sites.

If you have any questions, please contact us.

The Jira Issues module shows a list of issues from one or more Jira projects. It only includes issues that a user is allowed to see according to their Atlassian permissions.

Add this module to a page

Go to a landing page on your site.
Click the Edit page button.
Hover your mouse over the desired location on the page and click the + Add module button that appears.
Click Issues in the left-hand menu.
Select the Jira Issues module.

Edit the title

Simply click the module’s title to start writing and formatting. You can use text variables to make the text dynamic, for example to display the user’s first name.

Edit the settings

Click the module to open its settings menu, which appears on its right-hand side.
Edit the settings, which are divided over multiple tabs:

Module tab

Setting	Description
Fixed height	By default, all modules adjust their size to their content. To set a fixed height instead, fill in the desired height in pixels.

Jira Issues tab

Setting	Description
Columns	Simple lets you choose from the most commonly used columns. Advanced lets you choose more customized columns. Advanced supports the field types string, number, user, date, datetime, and array.
Column titles	Show or hide the titles of each column.
Filter	Filters let you narrow down which issues from your site's Jira projects to show. Simple lets you filter by label, component, project, status and creator. Dynamic lets users only see issues related to them which they can filter themselves. Advanced lets you filter with JQL.
Filter by label Available when Filter is set to Simple.	Enter a label you use in Jira to include only issues with that label. Add a dash ( - ) in front of a label to exclude its issues. Separate multiple labels with commas.
Filter by component Available when Filter is set to Basic.	Enter a component you use in Jira to only include the issues that belong to that component. Add a dash ( - ) in front of a component to exclude its issues. Separate multiple components with commas.
Filter by project Available when Filter is set to Simple.	To include all projects added to your Refined site, leave this field empty. To show one or more specific projects, enter their Project IDs, separated with commas. To show dynamic content, enter a text variable: Is the module placed on a Refined page? Enter $projectids to show issues from all Jira projects that are grouped under this Refined Page in the site structure. Is the module placed on Jira project landing page? Enter $projectid to show issues from only that specific project.
Filter by status Available when Filter is set to Simple.	Enter a Jira status to only include issues with that status. Add a dash ( - ) in front of a status to exclude its issues. Separate multiple statuses with commas.
Filter by creator Available when Filter is set to Simple.	Enter a creator's Account ID to include their issues. Add a dash ( - ) in front of a creator's ID to exclude their issues. Separate multiple IDs with commas.
Order by Available when Filter is set to Simple.	Creation date (descending: newest first) Creation date (ascending: oldest first) Last modified (descending: newest first) Last modified (descending: oldest first) Priority (ascending: lowest first) Priority (descending: highest first)
Number of items	Decide how many items you want to show. Users can browse more items with the arrows at the bottom of the list.
Filter by project Available when Filter is set to Dynamic.	The module will only show issues related to the user, which they can filter themselves: All issues/Open issues/Closed issues Reported by me/Assigned by me/Watched by me. Leave the field empty to include all projects added to your Refined site. To include only specific projects, enter one or more Jira Project IDs separated with commas.
Filter with JQL Available when Filter is set to Advanced.	Make the JQL filter dynamic with text variables.

Find a Project ID

From your project's sidebar, select Project settings > Details.
The Project ID is the number after pid= in the URL.