Version 1.x release notes

On this page we highlight the following releases:

1 Version 1.2
2 Version 1.1
3 Version 1.0

Visit the Version 1.x.x page for a full history of version 1 releases.

Please continue to report bugs and share your ideas for improvements and new features at support.refined.com!

Thank you!

Version 1.2

9 November 2017

1 Introducing permissions for sections on a customer portal

You can now control which user groups see which content on sections within a customer portal.

2 Recommended Links improvements

With recommended links an agent can tailor the search result and redirect the customer to useful content internally and externally. In the 1.2 release we have three feature improvements for recommended links:

Statistics

We will now track and show basic statistics on how often a recommended link is clicked. This will make it clear for an agent which links are being used or not.

Multi match

A recommended link can have multiple matching words. The link will show up if the user is typing a word that matches at least one of the matching words.

3 My Requests as a module

It is possible to display a user's open requests as a module on the customer portal.

4 Changable font colors on highlight modules

Font colors can be changed on Search Highlight Module and the Navigation Highlight Module.

5 Improved Knowledge Base settings

A wider display mode for the knowledge base popup

Display your knowledge base articles with a wider view.

Show knowledge base articles in a popup

Displaying articles as a pop-up is now configurable via custom knowledge base settings.

Link to source article in pop-up footer

A link to the original article can be displayed in the pop-up footer.

Introducing a knowledge base article module

A knowledge base module that can display pages/articles from a Confluence instance based on space and/or label.

6 And more

The request types module has a new display mode.You can now display all groups visually on one page.

Version 1.1

12 July 2017

Welcome to RefinedTheme for JIRA Service Desk 1.1

We've talked to customers and partners about new features and implemented the most sought after ones in 1.1. With this release we have focused on getting the Service Desks available on mobile devices, extending the self service and adding options to make your portals look as you want them to. Read on to learn more.

Mobile responsiveness

Ideally, a customer is able to reach you regardless of how they choose to access your service desk page. RefinedTheme for JSD now adapts and responds to any mobile display with version 1.1. Visitors can create and access open tickets from the device of their choice.

Improved Theming - filters in the Theme Editor

We've added filters to our theme editor to make your portals look even better. Filter-options are displayed when you enter an image as the background in either the header, the body or the footer.

Theme Help Center separately

If you want your Help Center to have a different theme to the global one, this is now possible. In Add-ons > Refined Theme > Configuration > Customer Portals-tab you can edit the Help Center-theme separately.

Edit portal pages as project administrator

In version 1.0 only the jira-administrators could edit the portal pages, with version 1.1 this has been updated and now project administrators are the ones who are in charge of content on the portals. The main Help Center-page is still editable only by a jira-administrator.

Any user that can edit a portal page will see the edit-pen in the top right of the corner. This change means that a project administrator can add useful information for that specific project, such as service availability or current statuses.

Languages, Sprachen, les langues - added support for language setting

With this release we have added support for languages for the admin pages and for the customer pages. Any user that sets their profile to using a specific language will see RefinedTheme settings in this language.

Custom CSS

The customer portal can now be tweaked with custom CSS, but remember that any css-changes are not covered by our support.

Want to learn more?

We recently did a webinar where you can learn how to get up and running with your own custom theme and portal pages.

Version 1.0

2 March 2017

We are happy to announce the release of Refined Theme for JIRA Service desk. Let us show you some of the features.

Theme your Service Desk

With Refined Theme for JIRA Service Desk (JSD) your Help Center will be themed as well as each of your Service Desk-projects. You can choose to use the same design on all projects or use specific designs for specific Service Desks. Adding a design to your projects will help guide the users to the correct place.

Create your portals to be informative

We want to enhance the way users can help themselves to the information that they need. We've added portal-pages to each of the Service Desk projects where you can add Modules to display the most important information, as well as links to documentation and search features, we'll get back to that later.

The same goes for your Help Center-page, you can add information, modules and search-features here as well.

Search to find

Helping customers to help themselves provides them with a speedy support process, and it will hopefully reduce the load on your support team. With Refined Theme for JSD you can connect several Confluence Spaces as well as Confluence Questions to a Service desk, thus providing many sources for them to find what they are looking for.

How to get started

Get started by installing a free 30-day trial of Refined Theme for JSD and have a look at the documentation, or if you want to see it live in action, visit our support portal.

JULIETT helpsite